Software Engineering Stack Exchange
Software Engineering Stack Exchange

Questions tagged [defect]

21 questions
71
votes
17 answers

Is it reasonable to insist on reproducing every defect before diagnosing and fixing it?

I work for a software product company. We have large enterprise customers who implement our product and we provide support to them. For example, if there is a defect, we provide patches, etc. In other words, It is a fairly typical setup. Recently, a…
amphibient
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16
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3 answers

How to deal with a bug which seems to have fixed itself?

I'm a web application developer for an internal system. A user reports that there's a bug. The bug was that some words could not be displayed. The report contains a screen capture which clearly show the bug. But the report is almost a month old and…
Ben Cheng
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11
votes
7 answers

Why do we need both Priority and Severity?

I understand what they determine but is it really useful to assign those to issues found? I mean, it is either required to fixed quickly or not. I know how to set them, categorize them etc. I know IEEE/ISO do require to do that. I just do not see…
Pietross
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7
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5 answers

What is the difference between 'expected but not desired behavior' and a software bug

Recently I asked this question. As commented in the answer by someone who sounds like a numPy developer, this behavior is clearly not desired. The issue posted was closed stating that this is expected behavior but not a bug. Additionally there…
user2133814
7
votes
6 answers

Do Agile projects use abbreviated defect reporting?

I'm accustomed to relatively rigid defect reporting, something like this. Steps to reproduce: 1. Access customer manager for user Test01 2. Check "User must change password" and click Apply 3. Access login page 4. Enter user name and password 5.…
John Wu
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6
votes
6 answers

Is issue (bug and feature) count a good measure of a project?

One of the projects I work on is measured by number of issues. Management has given arbitrary (as far as I can tell) measurements that we need to have no more than X number of bugs and Y number of features in our issue tracking system. This seems…
Asa Ayers
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6
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3 answers

Can defect containment metrics be readily applied at an organizational level when there is only a consistant organizational process framework?

Defect containment metrics, such as total defect containment effectiveness (TDCE) and phase containment effectiveness (PCE), can be used to give a good indicator of the quality of the process. TDCE captures the defects that are captured at some…
Thomas Owens
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6
votes
3 answers

Managing UAT / Defect and Bug raising

I'm looking for assistance in figuring out the best approach to managing User Acceptance Testing (UAT) and how users raise defects/bugs - I've been in the situation before of having to deal with a free for all in that every small error is raised as…
Mauro
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5
votes
4 answers

verify a defect is a production defect or not

As a QA person, I always believe that a defect should have all the steps needed for anyone fixing it to be able to reproduce it. however, is it crazy to think that every defect QA opens need to be checked if it already exists in production too?…
logiclife
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5
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3 answers

How to deal with the trail of bugs?

Every release, our trail of bugs keeps on increasing. These are valid bugs however, we also have to write new features to stay in the competition. Also, those features will be more used than the bugfixes; and provide better ROI. How are other…
Asad Iqbal
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4
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3 answers

Does Defect density measure QA or DEV effectiveness?

Most Defect density metrics are like this: Number of bugs / Size (KLOC, Story Points, Function points..) I have read that it measures the effectiveness of QA but I do not get it: I can have a super senior developer and a sloppy QA. Therefore, the…
John V
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3
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2 answers

Making software defect correction "fun"

Where I work we occasionally come across really challenging defects, which require a great deal of technical expertise, skill and patience to resolve. Getting our most talented engineers to work on these issues (especially on legacy code) can be…
hhafez
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2
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6 answers

Should sales staff interfere in application analysis and design?

We're working on a kind of CMS, a fast, hosted, centralized website builder like Weebly. We also use Scrum development model. But there seems to be some problems here. Our sales manager always come to us, complaining about the design of the…
Saeed Neamati
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2
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1 answer

Any suggested approaches to track bugs/defects?

What is the best way to track defect sources in tfs? We have various teams for a project like the vulnerability team, the customer, pre-sales, etc. We give a build and these teams independently test it. They do not have access to our tfs system. So…
deostroll
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1
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2 answers

Example of problem caused by casting Object[] to E[]

I've heard here and there that arrays contain runtime data about their type, making you unable to instantiate an E[] (E being a generic type parameter, for example in a class Foo), and that while you can achieve the same effect by doing (E[]) new…
Phoenix
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