It was hot enough to just wear shorts so I did. Unfortunately I forgot my phone was in my shorts. I then went swimming. The device is meant to be rated at IP68. It was probably submerged in around a metre of water.
So why didn't it survive then?
It was hot enough to just wear shorts so I did. Unfortunately I forgot my phone was in my shorts. I then went swimming. The device is meant to be rated at IP68. It was probably submerged in around a metre of water.
So why didn't it survive then?
If you check IP68, it mentions "immersed".
But the test is likely it was gently submerged to the depth, not subjected to surface impact as you jumped in or wave action as you moved around.
If you wanted a full waterproof protection then cases like those supplied for the GoPro series of cameras are needed.
Well, in theory, IP68 means it has to survive for the rated conditions, which have to exceed those of IP67 (IP67 ⇒ 30 minutes @ 1m depth).
So if you spent less than 30 minute in the water and your phone didn't went deeper than 1m, it should have survived (NB: the manufacturer might have specified more, for IP68 you have to specify depth and duration).
What might not be guaranteed:
To be honest, I never quite trust those IP ratings for real use. If it is not "normal use" (for example a phone advertise to take underwater videos), I usually take a device with 1 or 2 levels above what I need, sometimes even more (for example, for the caving headlamp, I always go to IP68, even if I'm not supposed to get worse than a shower).
But anyway, it's worth contacting the seller of the phone and asking for reimbursement — no guarantee they will perform, but it's definitely worth trying.